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Monday, May 27, 2019
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Terms and Conditions - Self Guided Walking Holidays

1. Service Providers

Your contract is with the provider of the services. We (Scottish Walks) have an established relationship with all our accommodation and service providers.  We constantly review their performance to ensure a high standard is maintained. 

2. Reservations & Invoicing

Reservations are subject to availability and will be confirmed upon receipt of a deposit payment. All accommodation details and confirmation of your deposit payment will be forwarded within 24hrs - 48hrs dependent upon response times from accommodations and service providers

3. Payment

Priced Packages - Deposit Payment of £50pp is required at time of booking, this can be paid directly in the bank (BACs), currency to be paid in GBP, no additional charges for this option. Paying your deposit of £50pp via PayPal will not incur a surcharge

Priced Packages - Final Payments, this will be required to be paid 45 days before arrival, if paying by direct bank transfer (BACs), currency to be paid in GBP, no additional charges for this option. Paying your final payment by PayPal there will be a surcharge of 4.5% added to your final balance.

4. Booking Amendments

Scottish Walks will make every effort to assist in any alterations you may request to your holiday arrangements. However, in instances of confirmed bookings, an Amendment Fee of £30 will be charged to cover the cost of re-booking.

5. Cancellations

If for any reason you have to cancel, Scottish Walks require notice to cancel in writing. Cancellation will only be accepted from the date in which Scottish Walks receives the letter of cancellation.

Cancellation Terms:

Days                     You Receive
0-14 days               No Money Back
15-21 days             10% Back
22-45 Days             50% Back

Deposit Payments are Non-Refundable

6. Accommodation Changes made by Scottish Walks

On occasion an accommodation may become unavailable due circumstances outwith any ones control. We reserve the right to book an alternative accommodation. In such cases you will be advised of the change at the earliest opportunity.

7. Luggage Transfer

Bags must weigh no more than 20 kilos or less depending on the individual carrier’s conditions. Excess items, however small, may incur an extra charge and overweight bags may not be moved.

  • No items to be attached on to luggage (boots etc)
  • Please ensure luggage labels (attached by carrier) are attached and visible daily
  • No valuable or breakable items to be left in transferable luggage
  • Luggage to be available from 9am each morning (except Inversnaid - Luggage to be available from 08:00hrs)

8. Responsibility

Scottish Walks does not accept responsibility for death, injury or illness of customers on any walk. All routes are followed at your own risk. Bookings are made on the understanding that participants have considered the nature of the route, are physically fit and do not have any medical condition that may make physical activity dangerous for them. Use of any transportation arranged by Scottish Walks is at your own risk.

9. Personal Insurance

We recommend that you are protected by a Comprehensive Holiday Insurance with cover for cancellation or curtailment, baggage loss, personal injury and Third Party Liability. 

10. Force Majeure

Scottish Walks cannot accept responsibility for any loss or damage resulting from war or terrorist activities, weather conditions, fire, flood or drought, airport closures, rescheduling of means of transport, or any other eventuality outwith our control which may delay or extend the holiday.

11. Complaints

Scottish Walks welcomes all feedback.  We try to ensure you have an enjoyable holiday. If you have any problems please contact us immediately and we will do our best to resolve them. Any complaints should be made as soon as reasonably practical and in any event to our office in writing within 28 days of the end of your holiday.

12. Information

While every care has been taken to ensure that the information provided by Scottish Walks is correct, all information is subject to alteration without notice. Scottish Walks accepts no liability for any inaccuracy in the information produced.